Learner Guide-BSBOPS203 Deliver a service to customers RTO Policies and Procedures Core units BSITXCOM005 Manage conflict

Core units BSITXCOM005 Manage conflict SITXFIN002 Interpret financial information SITXHRM001 Coach others in job skills SITXHRM003 Lead and manage people SITXMGT001 Monitor work operations SITXWHS003 Implement and monitor work health and safety practices Elective units BSBSUS401 Implement and monitor environmentally sustainable work practices SITXHRM002 Roster staff SITXFIN003 Manage finances within a budget BSBCMM401 Make a presentation If you require RPL Kits with comprehensive benchmarking

Stage 6: Mapping Document

Trainer/Assessor Assessment Pack

equipment and work areas SHBHIND003 Develop and expand a client base SHBHREF002 Straighten and relax hair with chemical treatments SHBHTRI001 Identify and treat hair and scalp conditions SHBXCCS001 Conduct salon financial transactions SHBXCCS002 Provide salon services to clients SHBXIND001 Comply with organisational requirements within a personal services environment SHBXIND002 Communicate as part of a salon team SHBXWHS001 Apply safe hygiene

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTGAM539 Create and implement designs for 3-D games environments ICTGAM542 Animate 3-D characters for digital games ICTGAM543 Produce digital animation sequences ICTGAM545 Manage technical art and rigging in 3-D animations ICTGAM552 Create complex 3-D characters for games ICTSAS530 Use network tools Group O ICTSAD501 Model data objects Group M ICTDBS507 Integrate databases with websites

Learner Guide-BSBOPS203 Deliver a service to customers RTO Policies and Procedures Core units BSITXCOM005 Manage conflictOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce