Unit Knowledge Guide-SITXCCS017 Use a computerised booking system RII Core units CHCCOM005 Communicate and

Core units CHCCOM005 Communicate and work in health or community services CHCDIV001 Work with diverse people HLTINF006 Apply basic principles and practices of infection prevention and control HLTPAT001 Identify and respond to clinical risks in pathology collection HLTPAT002 Perform venous blood collections HLTPAT004 Collect pathology specimens other than blood HLTWHS001 Participate in workplace health and safety BSBCUS201 Deliver a service to customers BSBMED301 Interpret and apply medical terminology appropriately Elective units HLTAAP001 Recognise healthy body systems HLTAID011 Provide first aid HLTPAT003 Perform capillary blood collections HLTPAT005 Collect specimens for drugs of abuse testing HLTPAT006 Receive

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency FBPWIN2003 Conduct sensory evaluation of wine SITXCCS003 Interact with customers FBPCDS2001 Conduct a standard product tasting FBPCDS2003 Sell cellar door products and services SITHFAB002 Provide responsible service of alcohol If you require RPL Kits with comprehensive benchmarking

Core Units CHCDIV001 Work with diverse people HLTPOP005 Work in a population health context HLTPOP006 Contribute to working with the community to identify health needs HLTPOP007 Contribute to population health project planning HLTWHS001 Participate in workplace health and safety BSBWOR301 Organise personal work priorities and development Elective Units CHCAOD001 Work in an alcohol and other drugs context CHCCCS001 Address the needs of people with chronic disease CHCCCS014 Provide brief interventions CHCCCS028 Provide client-centred support to people in crisis CHCCCS038 Facilitate the empowerment of people receiving support CHCCCS040 Support independence and wellbeing CHCCDE020 Implement participation and engagement strategies

and compliance obligations under ASQA Practice Guides

Unit Knowledge Guide-SITXCCS017 Use a computerised booking system RII Core units CHCCOM005 Communicate andOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner