SCORM Compliant Package-FSKNUM005 Use familiar 2D shapes for work 22477VIC aggressive or abusive customer SIRCDIS002

aggressive or abusive customer SIRCDIS002 Deliver medicines to customers outside the pharmacy SIRCDIS003 Assist in dispensing prescriptions CHCDIV001 Work with diverse people If you require RPL Kits with comprehensive benchmarking

Core units BSBMGT502 Manage people performance BSBMGT516 Facilitate continuous improvement BSBWHS503 Contribute to the systematic management of WHS risk BSBWOR501 Manage personal work priorities and professional development BSBWOR502 Lead and manage team effectiveness Elective units PUALAW001B Protect and preserve incident scene PUAOPE016A Manage a multi-team sector PUAFIR501B Conduct fire investigation and analysis activities PUAFIR509B Implement prevention strategies PUAOPE007B Command agency personnel within a multi-agency emergency response AHCCHM401 Develop procedures to minimise risks in the use of chemicals BSBRSK501 Manage risk BSBSUS501 Develop workplace policy and procedures for sustainability FWPCOT5201 Implement sustainable forestry practices If you require RPL Kits with comprehensive benchmarking

Units of competency SITTGDE005 Prepare and present tour commentaries or activities CUAEVP411 Present information on activities

store and maintain stock SITXWHS005 Participate in safe work practices Elective units SITHCCC025 Prepare and present sandwiches SITHCCC038 Produce and serve food for buffets SITXFSA007 Transport and store food BSBSUS211 Participate in sustainable work practices SITXCCS014 Provide service to customers If you require RPL Kits with comprehensive benchmarking

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-FSKNUM005 Use familiar 2D shapes for work 22477VIC aggressive or abusive customer SIRCDIS002* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.