Session Plan-AHCMOM310 Operate land-forming machinery and equipment SIS aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Units of competency AHCPCM201 Recognise plants AHCILM302 Provide appropriate information on cultural knowledge AHCPCM303 Identify plant specimens * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBMGT616 Develop and implement strategic plans FWPCOT6208 Manage innovative thinking and practice in the forest and wood products industry FWPCOT5207 Implement sustainability in the workplace If you require RPL Kits with comprehensive benchmarking

Core units RIIENV201E Identify and assess environmental and heritage concerns RIIRIS301E Apply risk management processes RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIICOM301E Communicate information RIIGOV201E Comply with site work processes/procedures RIIHAN309F Conduct telescopic materials handler operations

specifications and drawings for carpentry work CPCCCA3028 Erect and dismantle formwork for footings and slabs on ground CPCCCM2006 Apply basic levelling procedures CPCCCM2008 Erect and dismantle restricted height scaffolding CPCCCM2012 Work safely at heights CPCCCO2013 Carry out concreting to simple forms CPCCOM1012 Work effectively and sustainably in the construction industry CPCCOM1014 Conduct workplace communication CPCCOM1015 Carry out measurements and calculations CPCCOM3001 Perform construction calculations to determine carpentry material requirements CPCCOM3006 Carry out levelling operations CPCCWHS2001 Apply WHS requirements

Session Plan-AHCMOM310 Operate land-forming machinery and equipment SIS aggressive or abusive customers SIRXCEG009Our session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these