Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)
organise and present security information and documentation HLTWHS003 Maintain work health and safety Elective units CHCCCS020 Respond effectively to behaviours of concern HLTAID011 Provide First Aid HLTAID014 Provide Advanced First Aid CPPSEC2114 Monitor electronic security equipment and respond to alarm events CPPSEC3121 Control persons using empty hand techniques HLTAID015 Provide advanced resuscitation and oxygen therapy If you require RPL Kits with comprehensive benchmarking
Units of competency CHCAOD008 Provide advanced interventions to meet the needs of clients with alcohol and other drugs issues CHCMHS005 Provide services to people with co-existing mental health and alcohol and other drugs issues CHCAOD007 Develop strategies for alcohol and other drugs relapse prevention and management CHCCCS004 Assess co-existing needs If you require RPL Kits with comprehensive benchmarking
Units of competency ICTRFN407 Conduct radio frequency measurements ICTEDU301 Train customers in new technology ICTDRE302 Locate and rectify digital reception equipment faults ICTTEN425 Design
Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCVE1011 Undertake a basic construction project CUAWHS312 Apply work health and safety practices CUASET211 Develop basic skills in set construction CPCCWHS2001 Apply WHS requirements
Learning and Assessment Kit-MEM234037 Perform maintenance-related integrated logistic support management activities Qualification Units of competency SITXCCS007 EnhanceOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to