aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking
Core Units AURAEA001 Identify environmental and sustainability requirements in an automotive service or repair workplace AURASA001 Apply automotive workplace safety fundamentals AURETR103 Identify automotive electrical systems and components AURLTA101 Identify automotive mechanical systems and components AURTTK102 Use and maintain tools and equipment in an automotive workplace Elective Units AURAFA001 Use numbers in an automotive workplace AURAFA002 Read and respond to automotive workplace information AURETR001 Remove and tag automotive electrical system components If you require RPL Kits with comprehensive benchmarking
Core units BSBPRO401 Develop product knowledge BSBREL402 Build client relationships and business networks BSBSLS407 Identify and plan sales prospects BSBSLS408 Present
configure and test network security ICTNWK405 Build a small wireless local area network ICTNWK407 Install and configure client-server applications and services ICTNWK408 Configure a desktop environment ICTICT408 Create technical documentation BSBSUS401 Implement and monitor environmentally sustainable work practices If you require RPL Kits with comprehensive benchmarking
Core units MEM09002 Interpret technical drawing MEM11011 Undertake manual handling MEM12023 Perform engineering measurements MEM12024 Perform computations MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MSMENV272 Participate in environmentally sustainable work practices Elective units MEM05001 Perform manual soldering/desoldering - electrical/electronic components MEM06007 Perform basic incidental heat/quenching
Vocational Placement Kit-MSFUP2010 Machine sew basic upholstery final cover materials FBP aggressive or abusive customers SIRXCEG009A work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.