SCORM Compliant Package-ICTSAS212 Record the requirements of client support requests NWP Core units BSBLDR403 Lead team

Core units BSBLDR403 Lead team effectiveness HLTWHS003 Maintain work health and safety SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines Electives HLTAAP001 Recognise healthy body systems BSBCUS401 Coordinate implementation of customer service strategies SIRXCEG003 Build customer relationships and loyalty SIRXCEG008 Manage disrespectful

Units of competency AURKTX001 Diagnose and repair powershift transmissions AURKTA011 Diagnose and repair mobile plant hydraulic systems AURHTE002 Diagnose and repair heavy vehicle compression ignition engines AURTTA006 Inspect and service hydraulic systems AURKTA005 Inspect

Units of competency AHCILM306 Follow Aboriginal cultural protocols AHCFIR202 Assist with planned burning AHCCFP301 Identify the effects of climate change as a factor in land management AHCILM307 Implement Aboriginal cultural burning practices If you require RPL Kits with comprehensive benchmarking

A compliant set of RTO forms to run Skills First courses

Core units BSBWHS211 Contribute to the health and safety of self and others CUAACD311 Produce drawings to communicate ideas CUAPPR311 Produce creative work CUARES301 Apply knowledge of history and theory to own arts practice Elective units BSBCRT201 Develop and apply thinking and problem solving skills BSBCRT411 Apply critical thinking to work practices CUADES301 Explore the use of colour CUADES302 Explore and apply the creative design process to 2D forms BSBOPS301 Maintain business resources BSBTWK301 Use inclusive work practices BSBFIN302 Maintain financial records BSBSTR401 Promote innovation in team environments If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-ICTSAS212 Record the requirements of client support requests NWP Core units BSBLDR403 Lead team* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.