Core units BSBCUE301 Use multiple information systems BSBCUE307 Work effectively in customer engagement BSBCUE309 Develop product and service knowledge for customer engagement operation BSBCUS301 Deliver and monitor a service to customers Elective units BSBITU307 Develop keyboarding speed and accuracy Group A BSBWOR301 Organise personal work priorities and development Group A BSBWHS201 Contribute to health and safety of self and others Group B BSBSUS401 Implement and monitor environmentally sustainable work practices Group B BSBMGT402 Implement operational plan Group B BSBWOR203 Work effectively with others Group B ICTSAS305 Provide ICT advice to clients Group B BSBITU213 Use digital technologies to communicate remotely Group A If you require RPL Kits with comprehensive benchmarking
Units of competency RIIWHS201D Work safely and follow WHS policies and procedures RIIRIS201D Conduct local risk control RIIERR205D Apply initial response First Aid RIICOM201D Communicate in the workplace RIIERR302E Respond to local emergencies and incidents RIIGOV201D Comply with site work processes/procedures * We can develop additional elective units that are not listed on request (Please contact us for further information)
assess and control safety risks SITHIND002 Source and use information on the hospitality industry SITHCCC018 Prepare food to meet special dietary requirements
Units of competency SIRXECM001 Monitor and interpret online data analytics SIRXMKT002 Use social media to engage customers SIRXECM002 Prepare digital content SIRXCEG006 Provide online customer service If you require RPL Kits with comprehensive benchmarking
Core units BSBCRT411 Apply critical thinking to work practices BSBTEC404 Use digital technologies to collaborate in a work environment BSBTWK401 Build and maintain business relationships BSBWHS411 Implement and monitor WHS policies
SCORM Compliant Package-SIRXECM003 Design an ecommerce site MSM Core units BSBCUE301 Use multiple* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.