Session Plan-SITXMGT006 Manage projects DEF aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units AHCDES505 Prepare a landscape design AHCDES506 Design for construction of landscape features AHCDES507 Produce drawings for landscape design projects using CAD software AHCDES508 Design sustainable landscapes AHCDES509 Assess landscape sites AHCPCM511 Specify plants for landscapes Elective units AHCLSC504 Survey and establish site levels AHCLSC505 Manage landscape projects AHCBUS514 Negotiate and monitor contracts AHCBUS515 Prepare estimates

Core units BSBSUS201 Participate in environmentally sustainable work practices BSBWOR203 Work effectively with others SITHCCC001 Use food preparation equipment SITHCCC005 Prepare dishes using basic methods of cookery SITHCCC011 Use cookery skills effectively SITHKOP001 Clean kitchen premises and equipment SITHPAT001 Produce cakes SITHPAT002 Produce gateaux

Core units BSBCMM411 Make presentations BSBCRT412 Articulate

Units of competency FBPCEL2009 Carry out transfer operations FBPOPR2095 Clean and sanitise equipment FBPWIN2001 Perform effectively in a wine industry workplace FBPCEL2008 Carry out inert gas handling operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Session Plan-SITXMGT006 Manage projects DEF aggressive or abusive customers SIRXCEG009Our session plan supports trainers to deliver effective, engaging and compliant classroom delivery of the qualification. This is a one off license fee and there are no limits on the amount of times you can use this session plan within your RTO, no annual or ongoing fees, and no limit on student numbers. We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce these