Unit Knowledge Guide-MSS402055 Apply quality standards SCORM Purchasers are asked to agree

Purchasers are asked to agree to a license agreement to this effect prior to purchase

Units of competency CUAWHS413 Incorporate anatomy principles into skill development CUADTM519 Refine professional practice as a dance teacher * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTNWK615 Design and configure desktop virtualisation ICTSAS512 Review and manage delivery of maintenance services ICTSAS518 Install and upgrade operating systems ICTSAS524 Develop

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units AURACA001 Respond to customer needs and enquiries in an automotive workplace AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURAFA104 Resolve routine problems in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURSAA001 Process customer complaints in an automotive workplace AURSCA105 Sell automotive products and services AURSCA106 Promote automotive products and services AURSLA001 Comply with legal requirements when selling automotive products and services Electives AURETR125 Test

Unit Knowledge Guide-MSS402055 Apply quality standards SCORM Purchasers are asked to agreeOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner