Learning and Assessment Kit-TLII3022 Provide customer service in rail operations PMA codes and specifications UEENEEG101A Solve

codes and specifications UEENEEG101A Solve problems in electromagnetic devices and related circuits UEENEEG102A Solve problems in low voltage a

We hire subject matter experts to write our learning guides to ensure they are industry and workplace relevant and current

present and debate ideas Group D ICTICT408 Create technical documentation Group D ICTICT420 Develop client user interface Group D ICTICT427 Identify

Units of competency SIRXECM003 Design an ecommerce site SIRXMKT007 Develop a digital marketing plan SIRXMKT006 Develop a social media strategy SIRXCEG007 Develop online customer service standards SIRXSTR001 Develop an ecommerce strategy * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBITU307 Develop keyboarding speed and accuracy BSBWHS201 Contribute to health and safety of self and others BSBIND301 Work effectively in an educational environment Elective units BSBADM405 Organise meetings Group A BSBCUS301 Deliver and monitor a service to customers Group A BSBEBU401 Review and maintain a website Group A BSBCMM301 Process customer complaints Group B ICTICT103 Use

Learning and Assessment Kit-TLII3022 Provide customer service in rail operations PMA codes and specifications UEENEEG101A SolveOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to