Learning and Assessment Kit-RIIERR405 Control emergencies and critical situations CPP aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Units of competency FWPCOR2205 Follow WHS policies and procedures FWPCOR2203 Follow environmental care procedures FWPCOT3315 Transport forestry logs using trucks If you require RPL Kits with comprehensive benchmarking

Core units MSMENV272 Participate in environmentally sustainable work practices MSMSUP102 Communicate in the workplace MSMWHS200 Work safely Elective units AUMANA001 Prepare and document quotations AURACA001 Respond to customer needs and enquiries in an automotive workplace AURACA002 Establish customer requirements of a complex nature AURACA003 Build customer relations in an automotive workplace AURAMA004 Maintain business image in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURSCA002 Present automotive products and services for sale AURSCA003 Apply sales procedures in an automotive workplace AURSCA004 Carry out cash and non-cash payment operations AURSCA005 Sell automotive products and services AURSCA006 Promote automotive products and services AURSAA001 Process customer complaints in an automotive workplace BSBCUS501 Manage quality customer service AURSCA001 Select and supply automotive parts and products AURSLA001 Comply with legal requirements when selling automotive products and services AURSBA002 Identify and match uncommon automotive parts AURTTA017 Carry out vehicle safety inspections HLTAID003 Provide first aid MSMOPS212 Use organisation computers or data systems If you require RPL Kits with comprehensive benchmarking

Core units MSFGN2001 Make measurements and calculations MSFGN3005 Read and interpret work documents MSFGN3006 Estimate and cost job MSFUP2007 Use upholstery hand and power tools MSFUP2008 Fit upholstery components MSFUP2010 Machine sew basic upholstery final cover materials MSFUP2011 Develop cutting plan and cut single-layer upholstery fabric MSFUP2012 Dismantle and reassemble furniture for upholstering MSFUP3016 Fit and apply final cover materials to furniture using basic techniques MSMSUP102 Communicate in the workplace MSMSUP106 Work in a team MSMWHS200 Work safely Elective units MSFUP2009 Apply contemporary foundations to upholstered furniture MSFUP3022 Apply finishing techniques to upholstered furniture BSBESB401 Research and develop business plans BSBESB403 Plan finances for new business ventures BSBESB405 Manage compliance for small businesses BSBESB407 Manage finances for new business ventures MSFUP3015 Apply traditional foundations to upholstered furniture MSFUP3017 Fit and apply final cover materials to furniture using decorative techniques MSFUP3018 Lay out patterns and cut leather MSFUP3019 Machine sew complex upholstery final cover materials MSFUP3020 Fit and apply leather to furniture MSFUP3021 Manufacture and fit loose covers MSMENV272 Participate in environmentally sustainable work practices If you require RPL Kits with comprehensive benchmarking

Units of competency AHCLSK505 Develop production plans for livestock AHCORG402 Manage organic livestock production AHCORG403 Manage organic soil improvement AHCAGB501 Develop climate risk management strategies If you require RPL Kits with comprehensive benchmarking

Learning and Assessment Kit-RIIERR405 Control emergencies and critical situations CPP aggressive or abusive customers SIRXCEG009Our learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to