SCORM Compliant Package-BSBPMG534 Manage project human resources Certificate III aggressive or abusive customers SIRXCEG009

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour If you require RPL Kits with comprehensive benchmarking

Core units BSBOPS201 Work effectively in business environments BSBOPS304 Deliver and monitor a service to customers BSBWHS211 Contribute to the health and safety of self and others BSBWHS332X Apply infection prevention and control procedures to own work activities CPPCLO3100 Maintain cleaning storage areas

Units of competency RIICCM206D Support plant operations RIICRC323E Insert tie bars in fresh concrete * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBESB301 Investigate business opportunities BSBESB401 Research and develop business plans * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBPMG630 Enable program execution BSBPMG634 Facilitate stakeholder engagement BSBPMG635 Implement program governance BSBPMG636 Manage benefits Elective units BSBCRT611 Apply critical thinking for complex problem solving BSBINS601 Manage knowledge and information BSBLDR601 Lead and manage organisational change BSBPEF502 Develop and use emotional intelligence BSBPMG632 Manage program risk BSBSTR601 Manage innovation and continuous improvement BSBSUS601 Lead corporate social responsibility ICTICT602 Develop contracts and manage contracted performance If you require RPL Kits with comprehensive benchmarking

SCORM Compliant Package-BSBPMG534 Manage project human resources Certificate III aggressive or abusive customers SIRXCEG009* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.