SCORM Compliant Package-ICTICT219 Interact and resolve queries with ICT clients Session Plan Units of competency SITXCCS007 Enhance

Units of competency SITXCCS007 Enhance customer service experiences SITXCCS008 Develop and manage quality customer service practices SITXCOM005 Manage conflict * We can develop additional elective units that are not listed on request (Please contact us for further information)

ethics and privacy in an ICT environment ICTICT419 Work effectively in the digital media industry ICTPMG401 Support small scale ICT projects Elective units ICTWEB411 Produce basic client-side script for dynamic web pages ICTWEB414 Design simple web page layouts ICTWEB402 Confirm accessibility of websites for people with special needs ICTWEB412 Produce interactive web animation ICTWEB406 Create website testing procedures BSBSUS401 Implement and monitor environmentally sustainable work practices ICTICT408 Create technical documentation ICTICT427 Identify

A guide to understand the basics of VET sector in Australia

BSBXCS302 Identify and report online security threats

RTO Student Handbook 2020 - International

SCORM Compliant Package-ICTICT219 Interact and resolve queries with ICT clients Session Plan Units of competency SITXCCS007 Enhance* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.